Service Warranty Policy

1. Our service commitment

OmniRogue provides digitally delivered Instagram and Facebook content planning, writing, design and scheduling. As a solo-run business, we take personal responsibility for delivering the services promised in your confirmed package or written proposal.

This warranty covers the quality and completeness of our agreed work.

2. What is covered

We will correct the following issues attributable to our work at no additional charge:

• Spelling, grammar or design errors introduced by us.
• Material differences between delivered content and the approved brief.
• Incorrect use of business information where you supplied accurate details.
• Missing or inaccessible final files included in your package.
• Scheduling or publishing errors caused by us, where those services are included.
• Missing deliverables expressly included in the agreed scope.

Corrections to our errors do not count against your package’s included revision rounds.

3. Reporting an issue

Please email hi@omnirogue.in with the affected post or file, a description of the issue and any relevant screenshots. Report publishing errors as soon as possible so we can limit their impact.

We ask that other issues be reported within 14 calendar days of the affected delivery for prompt review. This reporting window does not remove rights or remedies available under applicable law.

4. How we resolve covered issues

We will acknowledge your request within 2 business days and confirm the correction plan and expected completion date after reviewing it.

Depending on the issue, we will correct or replace the content, restore access to a file, or reschedule an affected post with your approval.

If we cannot reasonably correct the issue or complete the promised work, we will offer an appropriate refund for the affected service under our Refund and Cancellation Policy.

5. What is not covered

This warranty does not cover:

• New content requests or changes to an approved brief.
• Changes in personal preference where the work meets the agreed requirements.
• Errors resulting from inaccurate or incomplete information supplied by you.
• Changes made by you or another party after delivery.
• Platform outages, algorithm changes, account restrictions or third-party failures outside our control.
• Problems caused by revoked access or unauthorised account changes.

These exclusions do not excuse errors or failures caused by OmniRogue. Where an external issue affects delivery, we will communicate with you and agree on practical next steps.

6. No guaranteed marketing results

We commit to agreed work and service standards. We do not guarantee specific follower growth, reach, engagement, enquiries, sales or revenue.

We also cannot guarantee that Instagram or Facebook will approve, distribute or continue displaying any particular content.

7. Published content

If a published post contains an error caused by us, we will discuss the appropriate correction, removal or replacement with you. We cannot guarantee the recovery of previous reach or engagement, or the removal of copies already shared by other users.

Your approval does not automatically remove our responsibility for an error we introduced.

8. Your rights

This policy works alongside our Service, Delivery, and Refund and Cancellation Policies. Nothing in it limits rights or remedies available under applicable law.