Service Policy

1. What we provide

OmniRogue provides Instagram and Facebook content planning, writing, design and scheduling using photos and short video clips supplied by your business.

Your package or written proposal will specify the number and type of posts, service period, revision allowance, fees and delivery schedule.

2. Personal attention

OmniRogue is operated by one person, serving one business at a time. Your start date is confirmed only after availability is checked and the agreed onboarding requirements are met.

3. Scope of work

Only services expressly included in your package are covered. Photography, on-site filming, paid advertising, advertising spend, inbox management, comment moderation and other additional work require a separate agreement.

Extra work will be quoted and approved before it is charged.

4. What we need from you

You agree to provide accurate business information, usable photos and clips, necessary account permissions and timely feedback.

You are responsible for confirming the accuracy of prices, offers, product claims and other business facts. You must have the necessary rights and permissions for supplied materials.

5. Content approval and revisions

The review process and included revision rounds will be agreed before work begins. We will obtain approval before publishing unless you have expressly authorised a different process in writing. Silence will not be treated as approval.

Corrections to our errors will not count against your included revision allowance. Changes to an already approved brief may require additional time or a separate quote.

6. Our delivery commitment

We will work to the agreed scope and schedule. If illness, an emergency or another issue affects delivery, we will notify you promptly, explain the impact and offer a revised timeline or a refund for undelivered work.

7. Performance expectations

We aim to help your business maintain a consistent, professional social media presence. We cannot guarantee reach, engagement, account growth, enquiries or sales, as these depend on factors beyond content delivery.

8. Ownership and confidentiality

You retain ownership of your accounts and supplied materials. After full payment, you own the final original content created specifically for you, excluding third-party assets and pre-existing tools or templates, which remain subject to their respective licences.

Editable source files are included only if stated in your package. We will keep non-public business information confidential, subject to necessary service delivery and legal obligations.

9. Appointments and communication

Appointments must be booked at least 3 days in advance. Each appointment lasts 30 minutes and is available Monday to Friday, from 11:00 AM to 1:30 PM and 4:00 PM to 7:00 PM IST, subject to confirmation.

These are appointment windows, not a promise of continuous or immediate support.

10. Ending the service

Cancellation and refunds follow our Refund and Cancellation Policy. At the end of the engagement, we will hand over paid-for final deliverables, explain the status of scheduled content and remove access we no longer need.