Digital Delivery Policy

1. Digital services only

OmniRogue delivers digital social media services. No physical products are shipped, and no shipping charges apply.

2. When delivery begins

Your service start date will be confirmed in writing after the agreed payment, onboarding information, usable content and required account access have been received.

The 14-day pilot begins on the confirmed service start date, rather than automatically on the payment date.

3. Delivery schedule

Before work begins, we will confirm the deliverables, draft dates, review deadlines and posting schedule. Monthly services follow the agreed content calendar.

4. How work is delivered

Drafts and final content will be shared through the agreed email address, shared folder or communication channel. Approved posts will be scheduled or published to your Instagram and Facebook accounts as included in your package.

A draft sent for review is not the same as a published post. Where publishing is included, we will track its status and address failed posts.

5. Client feedback and approvals

Please provide materials and approvals by the agreed deadlines. If they arrive late, affected delivery dates may need to move. We will explain the revised schedule rather than publish unapproved content or silently remove deliverables.

6. Platform issues

Platform outages, account restrictions and scheduling failures may affect publication. We will notify you of known issues and agree on a practical alternative, such as rescheduling or supplying ready-to-publish files.

An external platform issue does not automatically make undelivered work complete.

7. Delays on our side

If we miss an agreed delivery commitment for reasons within our control, we will notify you and offer a revised date or a refund for the affected undelivered work, in accordance with our Refund and Cancellation Policy.

8. Delivery concerns

If a file is missing, inaccessible, incorrect or damaged, contact hi@omnirogue.in. We will investigate and correct or resend affected files without additional charges where the issue is ours.