Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, business name, email address and telephone number.
• Appointment details, enquiries and service communications.
• Social media page links and permissions needed to provide the service.
• Photos, videos, brand assets and business information you provide.
• Billing details, payment references and transaction status.
• Website usage information collected by the tools identified below.

Please avoid sending unnecessary personal information or sensitive information through forms, chat or content uploads.

2. Why we use your information

We use relevant information to respond to enquiries, arrange appointments, prepare proposals, deliver agreed services, process billing, maintain business records and resolve concerns.

We will seek permission before sending promotional communications where required. You may opt out of marketing messages at any time.

3. Access to your social media accounts

Where available, we use platform-approved access permissions instead of asking for your personal password. You retain ownership and control of your accounts and may revoke our access.

4. Service providers and data sharing

We share information only where necessary to operate the service, follow your instructions or comply with legal obligations.

Our providers may include website hosting, payment processing, appointment booking, cloud storage, content scheduling and communication services.

Providers used: Instagram & Facebook

Some providers may process information outside India. We do not sell your personal information.

5. AI-assisted tools

If AI tools are used for content creation or customer support, we will explain any relevant processing of your information. We will not upload confidential client material or identifiable customer information to an AI service without appropriate permission and safeguards.

AI tools and information processed: ChatGPT, Claude, Gemini, Grok, Seedance, Seedream

6. Cookies and analytics

Website cookies and tracking: As per required

Where consent is required for optional tracking, we will request it before enabling that tracking.

7. Storage and security

We use reasonable safeguards to protect information and restrict access to what is needed for the service. No online system can be guaranteed completely secure.

We retain information only as long as needed for the stated purpose, applicable recordkeeping requirements or resolving disputes.

Retention periods: 1 Year from Date of Registration

8. Your choices and requests

You may contact us to request access to, correction of or deletion of your information, withdraw consent, or raise a privacy concern. We will respond in accordance with applicable law. Some records may need to be retained for legal or accounting purposes.

Withdrawing access or information necessary for delivery may affect our ability to continue the service.

9. Client content and portfolio use

You should have permission to share any personal information, photographs or videos you provide. We will obtain your permission before using your name, logo, results or work samples in our portfolio or promotional materials.

10. Policy updates

We may update this policy to reflect changes in our services or practices. The current version and effective date will appear on our website. Material changes will be communicated where appropriate.