Refund and Cancellation Policy

1. Our commitment

OmniRogue is a solo-run social media management service. We commit to delivering the work, quantities and timelines agreed in your selected package or written proposal. If something goes wrong, we will communicate clearly and work towards a fair resolution.

2. Cancelling before work begins

If you cancel before work begins, you are eligible for a full refund of the service fee paid for that work.

3. Cancelling after work begins

If you cancel after work has started, we will refund the amount attributable to work that has not been completed. We will provide a breakdown of completed work and any non-recoverable third-party costs you approved in advance. No undisclosed cancellation fee will be applied.

4. The 14-day pilot

The pilot is a one-time purchase with no automatic renewal. Its deliverables and start date will be confirmed before work begins. Cancellation and refund requests follow the same principles described above.

5. Monthly plans

You may cancel your monthly plan at any time by emailing us. Cancellation stops future renewals once received before the next charge. Unless you request an earlier stop, service continues until the end of the paid period.

If you request an immediate stop, any refund will be calculated against the remaining undelivered work. A billing error after an effective cancellation will be corrected.

6. Missed or incomplete delivery

If we cannot deliver agreed work for reasons within our control, you may choose a revised delivery date or a refund for the undelivered portion. If work materially fails to match the agreed scope, we will offer a reasonable correction or an appropriate refund. This does not limit remedies available under applicable law.

7. Results and expectations

Our service covers agreed content and management deliverables. We do not guarantee a particular number of followers, views, leads or sales. Results alone do not determine refund eligibility when the agreed service has been properly delivered.

8. Requesting a refund

Email hi@omnirogue.in with your name, payment reference and reason for the request. We will acknowledge your request within 2 business days and aim to provide a decision within 7 business days.

Approved refunds will be initiated within 7 business days through the original payment method wherever possible. Your payment provider may require additional processing time.

9. Your rights

Nothing in this policy excludes or restricts rights or remedies available under applicable law.